Novas normas da família ISO 20000
Leia o artigo de Mário Rui Costa aqui
Fique a conhecer as novas normas ISO 20000-2 e ISO 20000-3
"After the revision of ISO/IEC 20000-1 with service management system requirements, in September 2018, the guidance standards ISO/IEC 20000-2 and ISO/IEC 20000-3 needed to be reviewed. Both have been released on 19 of August 2019..." Ler mais
